Which rules are the shop's, and which are your stylist's

Your stylist's rule, with one shop rule: everyone books on the same page. Each stylist's page shows their services, hours and openings, and which services take a deposit to hold the time. The deposit goes toward your service. Prefer a person? Call or text the shop and we will find you a chair.

Your stylist's rule. Each stylist asks for notice and says how much when you book, usually a day for cuts and more for long color days. If you are running late, call the shop and we will tell your stylist. A late arrival may mean a shorter service or a new time, and that is up to them.

Your stylist's rule. If you miss an appointment without telling them, the stylist decides whether the deposit stays with them and whether to ask for one before your next booking.

The shop's rule. Children are welcome to sit with an adult, and one companion may wait with each client, because eight people share one room. Whether a stylist takes a child's cut is the stylist's choice, so ask when you book.

Your stylist's rule. Color, bleach and some smoothing products may need a patch test before the first visit, following the maker's directions. Tell your stylist when you book if you have ever reacted to a hair product, and they will say what is needed.

Your stylist's rule, and the shop will help. Tell your stylist within a week and they will look at it with you. If you can't reach them, call the shop and we will pass your message on.

Your stylist's rule. Tipping is welcome and never expected, and you tip your stylist directly. The shop adds no service charge.

The shop's rule. Arrive a few minutes before your time and check in at the front, where your stylist will meet you. We share one room, so please keep strong scents and long phone calls outside. Tell us at booking if you need a quieter seat, step-free access or extra time.